Right to Withdraw

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Withdrawal Instruction

Right to Withdraw

You have the right to withdraw from the contract within fourteen days without stating any reason.

The withdrawal deadline comes to fourteen days from the day on which you or a third party named by you other than the carrier took possession of the goods. If you ordered several items within the context of a single order and these are delivered separately, the withdrawal deadline comes to fourteen days from the day on which you or the third party named by you other than the carrier took possession of the last goods delivered.

In order to exercise your right to withdraw you have to inform us,

Tourist Information Garmisch-Partenkirchen - GaPa Shop -

Richard-Strauss-Platz 2 – D-82467 Garmisch-Partenkirchen

Telephone: + 49 (0) 88 21 -180 7733 -  Fax: + 49 (0) 88 21 -180 7755

E-Mail: shop@gapa.de

in the form of an unambiguous statement (e.g. a letter by post, a fax or e-mail) of your decision to withdraw from this contract. To do so, you may use the enclosed sample withdrawal form, though this is not obligatory.

You can also complete and submit the sample withdrawal form or another unambiguous statement in electronic form via our website www.gapa.de/muster-widerrufsformular. If you avail of this option, we will send you immediate confirmation of receipt of such a withdrawal (e.g. per e-mail).

In order to comply with the withdrawal deadline, it is sufficient for you to have sent the communication concerning the exercise of the right of withdrawal before expiry of the withdrawal deadline.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments received by us from you, including the delivery costs (with the exception of additional costs incurred because you chose a form of delivery other than the least expensive, standard delivery offered by us) immediately and at the latest within fourteen days from the date on which we received the communication on your withdrawal from this contract. For this repayment, we will use same payment method used by you in the original transaction, unless otherwise expressly agreed with you; under no circumstances will this repayment be charged.

We can refuse to make the repayment until we have received the goods or until you have provided evidence that the goods have been sent back by you, depending on which comes first.

You are to return or deliver the good to us immediately and any event at the latest within fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is complied with, if you have sent the goods before the period of fourteen days has expired. You bear the direct costs for the return of the goods.

You only bear the costs for any contingent loss of value to the goods, if this loss of value results from handling other than what is necessary to ascertain the nature and functioning of the goods.

Exclusion or Premature Expiry of the Right to Withdraw

The right to withdraw does not exist in the case of contracts

  • for the delivery of goods that are not prefabricated and where an individual selection or specification by the consumer is decisive for their manufacture or which have clearly been tailor-made to meet the personal requirements of the consumer;
  • for the delivery of goods that may spoil rapidly or for which the expiration date is quickly exceeded;
  • for the delivery of alcoholic beverages whose price was agreed on conclusion of the contract, but could only be delivered at the earliest thirty days after conclusion of the contract and whose current value depends on fluctuations in the market over which the seller has no influence;
  • for the delivery of newspapers, periodicals or illustrated magazine, with the exception of subscription contracts.

The right to withdraw expires prematurely in the case of contracts

  • for the delivery of sealed goods that are not suitable for return for reasons of health, safety or hygiene, if the seal was removed after delivery;
  • for the delivery of goods, if due to their characteristics these were inseparably mixed with other goods after delivery;
  • for the delivery of sound recordings or video recordings or computer software in sealed packaging, if the seal was removed after delivery."

 

End of the withdrawal instruction